Re-Signing into your Microsoft 365 Account on your Smartphone

This guide will go through how to remove your Microsoft 365 account from your Smartphone, and re-sign in with your account. This process may need to be followed either if you're expericing issues with your Microsoft 365 account on your device, or you're account has been migrated to another Microsoft 365 tenant, i.e. recently joined SAST.

iOS Guide

Removing your account:

1) Open your Outlook Application on your iPhone

2) Click on your account icon in the top left hand corner of the app

3) Click on the settings cog in the bottom left hand corner.

4) Under Email Accounts select the account you wish to remove.

5) Scroll to the bottom of the settings pane that has appeared, and select Delete Account

Adding a new account:

1) Open your Outlook Application on your iPhone

2) If you have no accounts currently on your device, please skip the following steps:

a) Click on your account icon in the top left hand corner of the app

b) On the left hand pane, it will list the accounts you have signed into the app, highlighted by circle icons if each of your account.

c) Under all of your signed in accounts, select the icon showing an image of a letter with a plus sign on it

d) Select Add Email Account

3) Enter your Email address

4) This will redirect you to the SAST login portal, prompting you for your password and Multi-Factor Authentication (if your account has this set as required).

5) Your mailbox should now be added to your Outlook mobile application and ready to use.

Android Guide

Removing your account:

1) Open your Outlook Application on your Android Phone