How to Interpret the Lights on a Polycom Camera
Guide Created With: Polycom Camera
Guide Created On: 11.10.2025 Version 1.0
Potential Issues: N/A
Attention: N/A
Technical Specialists: N/A
This guide helps you understand what the different light colours on a Polycom classroom camera mean so you can quickly identify whether the camera is working, broadcasting, or needs attention from IT Services.
What the Basic Lights Mean
🔴 Red — Camera is connected but not broadcasting
🟢 Green — Camera is broadcasting to the other classroom
🔘 No light — Camera isn’t connected - Please contact IT Services
How to Use This Guide in the Classroom
🟢 Green light → Everything’s working! The camera is broadcasting normally.
⚪ Solid white → Camera is ready but not yet broadcasting.
🔴 or 🔘 (no light) → The camera is not connected - Please contact IT Services.
🟠 Amber light → The camera is updating — please wait.
🔵 Blue light → The camera is pairing or setting up a connection.
Official LED Meanings for the Polycom camera
LED Colour / Pattern
Meaning / Status
Notes
⚪ Pulsing White
Boot initialization in progress
The camera is starting up.
⚪ Solid White (50%)
Powered on but disconnected from the video system
The camera has power but isn’t linked to the call system.
⚪ Solid White (100%)
Powered on and connected to the video system
Normal standby / idle but ready.
🟢 Solid Green
Camera active / in a call
Indicates the camera is broadcasting video.
🟠 Pulsing Amber
Firmware update or factory reset in progress
⚠️ Don’t turn off or unplug the camera until finished.
🔵 Flashing Blue
IP pairing mode
Used for network setup or device pairing.
✅ Tip:
If your camera isn’t showing any light or isn’t behaving as expected, double-check the USB or HDMI connection before contacting IT Services.